Terms of Service

1. Agreeing to these terms

By creating an account or using LiftLabb ("the app", "we", "us"), you agree to these terms and to our Privacy Policy. If you do not agree, do not use the app. LiftLabb is operated by Cole Matlock in New South Wales, Australia.

2. Who can use LiftLabb

• You must be at least 13 years old to create an account
• If you are in the European Economic Area or the United Kingdom, you must be at least 16, unless a parent or guardian has consented on your behalf
• If you are under the age of majority where you live, you may use LiftLabb only with a parent or guardian's permission
• We close accounts we learn belong to someone under these ages

3. What LiftLabb is

LiftLabb is a fitness tracking app. You can log workouts, build training programs, and track your progression and body measurements. Some parts of the app are optional and off until you turn them on: publishing a program to the community feed, browsing and adopting programs published by other people, sharing a workout as a public web page, connecting Apple Health, logging sets by voice, and connecting an AI client to your data.

4. Your account

You are responsible for keeping your sign-in details confidential and for everything that happens under your account. Give accurate information when you sign up, and email us at support@liftlabb.ca if you think someone else is using your account.

5. Publishing to the community

Publishing a program to the community feed is optional. When you publish one, all of the following become visible to every other LiftLabb user: your username, your display name, the program's name, the category and description you write, and the program's days, exercises, sets and reps. Do not put private or personal information in a published program.

You keep ownership of what you publish. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and distribute it within LiftLabb, and to let other users copy it into their own libraries, for as long as it stays published.

You can unpublish at any time from the program menu. That removes the listing from the community feed, but copies other users have already saved into their own libraries stay in their libraries — including the exercise details that travelled with the program.

You promise that you created what you publish, or that you have the right to share it.

6. Acceptable use

You are responsible for everything you publish, and there is zero tolerance for objectionable content or abusive users. You agree not to publish content that is:

• Unlawful, hateful, harassing, bullying, defamatory, threatening or discriminatory
• Sexually explicit
• Deceptive, including impersonating another person, creator or brand
• Promoting self-harm, disordered eating, or unsafe use of drugs or performance-enhancing substances
• Spam, advertising, or a link farm
• Infringing on anyone else's intellectual property or privacy

You also agree not to misuse the service, harass other users, try to access other users' data, scrape the community feed, interfere with or reverse-engineer the app, or use LiftLabb for any illegal purpose.

7. Reporting, moderation and removal

• You can report any community program or creator from the ⋯ menu on a program card or on a creator's profile
• We review every report and, within 24 hours of receiving one, remove content that breaks these terms and suspend or terminate the account that published it
• We may remove any published content and suspend or terminate any account at our discretion, with or without notice, for a breach of these terms
• You can block a creator from the same menu. Their programs stop appearing anywhere in your community feed, search and profile views. The creator is not told that you blocked them, and you can unblock from Settings > Blocked creators
• When you publish, we screen the program name, category, description, day names and exercise names — and your username and display name — against a list of prohibited terms, and reject content that matches. We do not otherwise review or approve content before it appears
• Repeat violations result in permanent termination of your account

8. Intellectual property and copyright complaints

Only publish programs you created or have the right to share. If you believe content on LiftLabb infringes your copyright, email support@liftlabb.ca with "Copyright" in the subject line and include: identification of the work you say is infringed; the LiftLabb program or profile at issue; your contact details; a statement that you believe in good faith the use is not authorised by the rights owner, its agent or the law; a statement made under penalty of perjury that your notice is accurate and that you are authorised to act for the rights owner; and your physical or electronic signature. We remove infringing content promptly and permanently terminate the accounts of repeat infringers.

LiftLabb itself — the app, its name and its design — belongs to us. Your workout data belongs to you.

9. Health and medical disclaimer

LiftLabb is a fitness tracking tool, not a medical device. It does not diagnose, treat, cure or prevent any condition, and nothing in it is medical advice. Heart rate, calorie and body-composition figures come from Apple Health and the devices that feed it, and are estimates rather than clinical measurements. Programs published by other users are their opinions, not professional prescriptions — we do not vet them for safety or suitability. Consult a healthcare professional before starting any exercise program, especially if you have an injury or a medical condition. You train at your own risk.

10. Subscriptions and payments

• LiftLabb has a free tier. You can log workouts, build programs, and browse and adopt community programs without paying
• An optional premium subscription unlocks additional features, such as AI-assisted voice set logging. It is offered as a monthly or an annual plan
• Prices are shown in the app before you buy. They vary by platform and region, and may change with notice
• On iOS, purchases are made through Apple In-App Purchase, charged to your Apple ID, and governed by Apple's terms — including Apple's rules for free trials and auto-renewal. A subscription auto-renews unless you turn off auto-renewal at least 24 hours before the end of the current period, under Settings > your Apple ID > Subscriptions
• On the web, payments are processed by Stripe and are governed by Stripe's terms, not Apple's. Web subscriptions auto-renew until you cancel, and are managed at app.liftlabb.ca in a browser
• Where a free trial is offered, any unused part of it is forfeited when the paid subscription starts

11. Cancellation and refunds

• You can cancel at any time. You keep access until the end of the billing period you have already paid for
• iOS: cancel under Settings > your Apple ID > Subscriptions. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com and are Apple's decision, not ours
• Web: cancel at app.liftlabb.ca. You can request a refund within 30 days of a charge by emailing support@liftlabb.ca; we issue web refunds at our discretion
• None of this limits any right to a refund or remedy you have under the Australian Consumer Law or other consumer law that applies to you

12. Your data and privacy

Our Privacy Policy explains what we collect, where it is stored, and who processes it. Your workout data belongs to you and stays private unless you choose to publish a program or share a workout. You can export your training data from Settings, request a complete copy of everything we hold by email, correct your details from your profile, and delete your account from Settings.

13. Deleting your account

You can delete your account at any time from Settings. That deletes your account and your data from our database, including your workout history, programs, measurements, any Apple Health data we stored, your community listings, your public share pages, and your block list. Any active subscription billed through Stripe is cancelled as part of the deletion; a subscription bought through Apple must be cancelled with Apple.

Some things cannot be undone: emails you have already sent us (support messages and reports), copies of a published program that other users had already saved into their own libraries, and transaction records our payment providers keep to meet tax and financial record-keeping law. One housekeeping record also survives deletion today — access tokens you issued for AI connections. They are keyed to your account identifier, hold no workout or health data, and we will delete them on request; rate-limit counters delete themselves within about a month.

14. Disclaimers and limitation of liability

To the maximum extent permitted by law, LiftLabb is provided "as is" and "as available", without warranties of any kind. We do not promise the app will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for injuries resulting from exercises performed based on information in the app, for content published by other users, or for indirect or consequential loss.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where we are entitled to limit our liability for a breach of one of those guarantees, our liability is limited to supplying the service again or paying the cost of having it supplied again.

Otherwise, and to the maximum extent permitted by law, our total liability to you is limited to the amount you paid us in the 12 months before the claim.

15. Indemnity

You agree to indemnify and hold harmless LiftLabb and Cole Matlock from any claim, demand, loss or expense (including reasonable legal fees) arising from content you publish, your use of the service, or your breach of these terms or of anyone else's rights. This does not apply to the extent a loss is caused by us, and it does not limit any right you have under consumer law that cannot be excluded.

16. Apple

If you use LiftLabb on an Apple device, you also agree to Apple's Licensed Application End User License Agreement, available at apple.com/legal/internet-services/itunes/dev/stdeula. These terms are between you and us, not Apple. Apple has no obligation to provide support for LiftLabb and is not responsible for the app or its content. If the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any); Apple has no other warranty obligation. Apple is a third-party beneficiary of these terms and may enforce them against you.

17. Changes to these terms

We may update these terms. We will change the date at the top of this page, and we will tell you in the app if a change is material. Continuing to use LiftLabb after a change means you accept the updated terms.

18. Governing law

These terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of New South Wales. If the law where you live gives you the right to bring a claim in your own country, these terms do not take that right away.

19. Contact

Questions about these terms, or something to report? Email us at support@liftlabb.ca. You can also reach us from Settings > Support inside the app.